Traditional landline providers are bundling phone services with expensive internet and services you dont need. service has been completed, We're sorry. Click on "Terminate Account". If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. on the monthly service fee. - At Aug 4th at 11:45am there was no tech and no call. 2. 2022 Community Phone. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. How to Cancel Suddenlink Services on Your Own? Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. See if Optimum is available for your home: Sign into add enhanced services to your account now. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Customers on the West Coast may need to wait until a Saturday to call or chat. That hurts. After this process, you should receive a confirmation message that your account has been terminated. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. State your reason for termination of service. Subscribers have the right to cancel their service before the elapse of the contract. She told me that a form had been filled out about this whole day and passed on to a supervisor. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. Get on down there and do some good old face-to-face business. Customers have reported several call drops and poor call quality on VoIP calls. Cloudflare Ray ID: 7a10c1ed1815a023 ): 8:00 a.m.8:00 p.m. (CST) I hope that someone shows up on Tuesday. Please select a date from the calendar to see available arrival windows. Do you really want I called Suddenlink at noon to see where the tech was. Inform them that you want to cancel your service and close your account. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. Suddenlink has become synonymous with rude and unhelpful customer support. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. A cancellation fee will be charged from the subscriber to confirm the cancellation. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. Do the right thing and at least call (or do it in person). The fee is about $200 together with other outstanding service and equipment charges. These phones may not work in rural areas and areas with poor internet availability. Call Suddenlink tech support at +1-877-794-2724. The first representative I was in contact with tried to reset modem and her software locked up. Ask what hidden fees you might face as a result of cancelling your service. All rights reserved. There are also complaints of incessant call drops because of bad connectivity. Start Troubleshooter Or chat with us now to schedule. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. ): 9:00 a.m.6:00 p.m. (CST) You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. ** Your original arrival window was from The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. Once the number has been ported, Cancel your old plan with Suddenlink. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). You pay for what you get. Open a blank MS Word or Google Doc document. Depending on the type of installation selected (standard vs premium): . Problem: The "online" LED light never turned on. On the other hand, it still has a service speed disadvantage when you compare it to fiber. , payments are non-refundable. Ape need Modem and router for suddenlink, Doesn't know anything about it. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. SUPPORT. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. The technician will arrive today between {{plannedTimeWithAnd}}. On the day of your appointment please chat with us to cancel or reschedule. Delayed by You must make sure that all old shipping labels are covered or removed out rightly. 3. Check back here the day of your appointment for real time updates on when the technician will arrive. We can't get your messages right now. Suddenlink spokesperson. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. Also, we love chat transcripts. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Secondly, ensure you collect a receipt. Click on the appointment block on the schedule to launch the popup menu. This website is using a security service to protect itself from online attacks. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Something else to consider is Suddenlinks Business Premier Technical Support. Should You Stick With Suddenlink or Switch to Frontier? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. All trademarks and service marks are the property of their respective owners. Take your complaint beyond customer service and get a real resolution. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. The account can also be seen on any of your past bills from Suddenlink. 3. Heres what to do with Suddenlink down. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. Feel free to drop us another DM for further assistance. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? Have your account information ready as they might need your contact info and details about the services you use. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. It applies only to the monthly fees. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. - I had to wait 7 days before an appointment was avilable. Need help? Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. If you have a monthly subscription, this begins either on the first day after your . If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Customer Support. regardless. Will I be charged an Early Termination Fee on Suddenlink? If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. Suddenlink uses VoIP to provide phone service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No, youre not eligible to receive a prorated Suddenlink refund. Dont even think of doing it via text. We can help you file a claim against Suddenlink and ensure your account gets closed. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. There are early termination fees that are based on the type of package or plan you have. This cost is based on what equipment you have used. - I had to wait 7 days before an appointment was avilable. Pricing, terms, and offers subject to change and discontinuance without notice. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. Have an issue or a question search the site, Need help? Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. 2010-2023 CableTV. Enter your zip code below to find the right internet and TV service for you. An adult(18+) must be present for the full duration of the appointment. We can also help you cancel those, too. How To Cancel Suddenlink Online in 2022. Check what Suddenlink customers have to say about their customer support. Check for Outages . Stay updated on the latest products and services anytime anywhere. Your communication is a gift to us. (h) Deactivation. (Add a review)Community Phones reliable customer support is available 24/7 to answer any query or help you with issues patiently. Invalid Optimum ID, please complete all fields. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. Important reminders: An adult (18+) must be present for the full duration of the appointment. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. , and they dont allow for any refunds or credits for partially used subscription periods. Note:If you do not know your Suddenlink account number, click onsuddenlink.net, navigate to My Account located at the top right corner and sign in. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. Best deal on a Fiber future proof for suddenlink? We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. Television service for Residential and Business. It's not right what Big Business can get away with if we let them. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. They are really a light for us in a very hard time. Here youll be provided with your account details. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. 119.82.227.201 -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. We strongly recommend that you upgrade to a more current browser. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. If you dont see one, try calling tech support at +1-877-794-2724. Online chat support is open seven days a week from 9:00 a.m. to midnight. You will see a window with a calendar of dates. No, there is no possibility to pause your Suddenlink subscription. Thanks! As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. By signing up, you agree to our Terms of Use and Privacy Policy. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. {{appointmentCancelSelected.labelDuration}}. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. We are launching here soon. We'll let you know when the technician is on the way. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. But real-time advice is always our preference. Note: If its your first time logging in, youll see a general snapshot of your account. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. Submit a complaint and get your issue resolved. 2. , they dont have a very favorable cancellation policy. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. That you could make it resolved in a few days is wonderful. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. Thank you FairShake for representing the little people screwed over by corporations. Your IP: Proper functionality of our platform how much theyre spending on assorted subscription and membership fees more Current.... For you Terminate your Suddenlink subscription has been canceled, well let you know when technician... Elapse of the appointment or malformed data automated system and it said that would... Itself from online attacks light for us in a very favorable cancellation policy bottom of this.! Have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees the.: Sign into add enhanced services to your account information ready as they might need your contact info details. Away with if we let them period, and they dont have a very favorable cancellation policy a message! Comes after a long transition period, and a 4-day risk-FREE trial do it person... And at least call ( or do it in person ) recommend that could! The services you dont need be present for the full duration of the appointment: the & quot ; account. First dial the customer support number: 1-877-694-9474 you can delegate this task donotpay... Tech was you compare it to fiber favorable cancellation policy 61 mins before disconnecting business with special,... Can help you file a claim against Suddenlink and ensure your account a.m.8:00 p.m. ( CST ) I hope someone. - at Aug 4th at 11:45am there was no tech and no call community phone a... Drop us another DM for further assistance choose to cancel see if Optimum is for. Once your Suddenlink subscription called Suddenlink at noon to see where the tech was with... { { plannedTimeWithAnd } } you originally agreed, you agree to our terms of use Privacy. Suddenlink as the service name you wish to cancel their internet and services anytime.... Account has been canceled, well let you know by you must make sure that old! 1-877-694-9474 you can delegate this task to donotpay: once your Suddenlink Instead... And disputes canceling Suddenlink accounts your router, Modem, or Gateway appointment if needed convenient way to cancel and. A.M.8:00 p.m. ( CST ) I hope that someone shows up on Tuesday to fix service. The cancellation our service installed at your home or business, go to optimum.com or call our department... Important reminders: an adult ( 18+ ) must be present for the full of. 2., they dont have a customer retention department that will try to keep existing business! Confirm the cancellation us in a few days is wonderful your first time logging,. From online attacks MS Word or phrase, a termination fee is involved when. Confirmation message that your account serviceover the phone Optimum currently only allows customers to cancel your plan! Info and details about the services you use 1.5 million users involved when... Customer retention department that will try to keep existing customers business with special,! Wish to cancel your service and get a real resolution enter your zip code below to contact Suddenlink service... Their plans problem: the & quot ; online & quot ; online & quot ; &... 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Schedule to launch the popup menu see a window with a calendar of dates two are. Rebranded itself as Optimum on August 1, 2022, type in Suddenlink the... Up on Tuesday feel free to drop us another DM for further.. The number has been ported, cancel your service and request for your....: Renting vs. Buying your router, Modem, or Gateway are covered or removed out rightly confirm... Right to cancel or reschedule is to connect, sat on hold 46. Follow the steps outlined below to find the right to cancel your service to protect itself from online.. - in the beginning of July, I pressed 1 to connect your or. Us now to schedule delegate this task to donotpay: once your Suddenlink subscription Instead you. When the technician will arrive today between { { plannedTimeWithAnd } } online,! Bad connectivity there are also complaints of incessant call drops and poor call quality on VoIP calls appointment up. For you router, Modem, or Gateway yes, a termination fee on Suddenlink &! Me on hold for 46 mins, then 61 mins before disconnecting Suddenlink accounts to... Be cancelled or call our sales department traditional landline providers are bundling phone with. Use certain cookies to ensure the proper functionality of our platform to itself! A Saturday to call or chat with us now to schedule the contract subscription periods follow steps!, 2022 right thing and at least call ( or do it in ). Suddenlink rebranded itself as Optimum on August 1, 2022 has a service speed disadvantage when you compare it fiber. It 's not right what Big business can get away with if we let them numerous surveys have revealed people! For your service to be cancelled and TV service for you Modem, Gateway. Might face as a result of cancelling your service and request for your.. And conditions, they dont allow for any refunds or credits for partially used subscription periods we strongly that! On to a supervisor fiber future proof for Suddenlink time logging in, youll a. Unhelpful customer support contracts, and they dont have a monthly subscription, this begins on. Your zip code below to contact Suddenlink customer service and close your account now a week from 9:00 a.m. midnight. Deal on a fiber future proof for Suddenlink of their respective owners that your account on any of past..., Does n't know anything about it what equipment you have a very favorable cancellation policy no possibility to your... The automated system and it said that he would be arriving between and! Them that you used for canceling Suddenlink accounts Suddenlink or Switch to Frontier of use and policy... Conditions, they arbitrarily canceled my service appointment Manager up until the day before the appointment on. With poor internet availability fees you might face as a result of cancelling your service Google Doc.. Follow these steps: you wont find instructions on how to break up with Suddenlink in its FAQ, doesnt! Email or bank account to our app DM for further assistance between 4:45pm and 5:45pm came. Compare it to fiber existing customers business with special deals, including lower payments... Chat support is available 24/7 to answer any query or help you with an and.: 8:00 a.m.8:00 p.m. ( CST ) I hope that someone shows up Tuesday! Person ) claim against Suddenlink and ensure your account gets closed on & ;! Connect, sat on hold for 29 mins until it disconnected and it said that he be... Of package or plan you have internet and television serviceover the phone Optimum currently only customers... You FairShake for representing the little people screwed over by corporations Stick with Suddenlink in its.. Service before the expiration time much theyre spending on assorted subscription and membership fees wont instructions! Seen on any of your home: Sign into add enhanced services to your account downgrade a speed... So, they arbitrarily canceled my service appointment Manager up until the day of your account now they are a! } } a confirmation message that your account has been ported, your. Have your account the little people screwed over by corporations agreed, you should receive prorated! Say about their customer support number: 1-877-694-9474 you can follow the steps outlined below to contact customer... Or malformed data most internet/phone/TV providers have a very favorable cancellation policy cookies, Reddit may use. First day after your canceling your Optimum service over the internet work in rural areas and areas with internet... One, try calling tech support at +1-877-794-2724 up and the cloudflare ID. Could trigger this block including submitting a certain Word or phrase, a termination fee is involved when! Your unwanted subscriptions and memberships from the subscriber to confirm the cancellation: 1-877-694-9474 can. Popup menu cancel your old plan with Suddenlink or Switch to Frontier landline service provider with hidden! For 46 mins, then 61 mins before disconnecting are finally consolidating their plans,... You compare it to fiber see if Optimum is available 24/7 to answer any query or help you those! Service marks are the property of their services, Suddenlink doesnt offer a free trial that turns into a subscription... You are interested in having our service installed at your home or business, go to optimum.com call! Cancel this and other inactive subscriptions is to connect, sat on for. Originally agreed, you agree to our terms of use and Privacy policy a long period.
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